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AI Fair Usage Policy

Learn how the Classe365 AI Fair Usage Policy works, what qualifies as normal educational use, what happens if usage becomes unusually high, and how we ensure reliable AI access for all institutions.

Written by Patricia

Overview

Artificial Intelligence (AI) is embedded throughout Classe365 to help institutions save time, improve productivity, and enhance teaching, learning, admissions, and administration.

Depending on your subscription and enabled features, AI capabilities may include:

  • AI Writing Assistant

  • AI-powered communication and email generation

  • Course and lesson content generation

  • Assessment and quiz generation

  • AI-assisted grading and feedback

  • Student learning assistance

  • Document summarisation

  • Admissions and CRM assistance

  • Plagiarism checking

  • AI content detection

  • AI Agent Automation

  • Future AI capabilities introduced as part of the Classe365 platform

To ensure a fast, reliable, and consistent experience for every customer, AI features are provided under this AI Fair Usage Policy.

This policy exists to protect shared AI resources, prevent misuse, and ensure that all institutions continue to enjoy high-quality AI services.

The vast majority of institutions will never be affected by this policy during normal day-to-day usage.

What is Fair Usage?

Fair usage means using AI as part of the normal educational and administrative activities within your institution.

Typical examples include:

Teaching & Learning

  • Creating lesson plans

  • Developing course content

  • Generating quizzes and assessments

  • Producing marking rubrics

  • AI-assisted grading and feedback

  • Student learning assistance

  • Summarising learning materials

Admissions & CRM

  • Drafting personalised emails

  • Creating marketing content

  • Responding to enquiries

  • Generating follow-up communications

  • Assisting admissions teams

Administration

  • Writing announcements

  • Drafting policies and procedures

  • Creating reports

  • Improving written communication

  • Summarising documents

AI Agent Automation

Using AI Agents to automate institutional workflows such as:

  • Student onboarding

  • Admissions workflows

  • Lead qualification

  • Student support

  • Administrative approvals

  • Cross-module workflow automation

  • Productivity enhancements

These activities are considered normal institutional use and are covered under this policy.

What is Not Considered Fair Usage?

The Fair Usage Policy is designed to prevent abuse—not legitimate educational use.

Examples of excessive or inappropriate usage include:

  • Running scripts or bots that continuously generate AI requests.

  • Bulk-generating thousands of AI responses without meaningful user interaction.

  • Using Classe365 as a general-purpose AI platform unrelated to educational or institutional workflows.

  • Attempting to bypass system safeguards or usage controls.

  • Sharing user accounts to increase AI usage.

  • Creating excessive automated requests that negatively impact platform performance.

  • Using AI features in violation of the Classe365 Terms of Service or applicable laws.

Examples of Fair Usage

Example

Fair Usage?

Teacher generates a lesson plan

✅ Yes

Lecturer creates quizzes or assessments

✅ Yes

AI assists with grading student work

✅ Yes

Student uses AI learning assistance

✅ Yes

Admissions team drafts follow-up emails

✅ Yes

Staff summarise institutional documents

✅ Yes

AI Agent automates student onboarding

✅ Yes

AI Agent routes enquiries to staff

✅ Yes

AI Agent automates admissions workflows

✅ Yes

AI Agent generates reports on demand

✅ Yes

Automated scripts generate thousands of AI requests every hour

❌ No

Using Classe365 as a public AI chatbot

❌ No

Bulk-generating content unrelated to institutional activities

❌ No

Attempting to circumvent AI usage controls

❌ No

AI Agent Automation

AI Agents extend the capabilities of Classe365 by automating multi-step institutional workflows.

Examples include:

  • Processing admissions

  • Responding to enquiries

  • Routing requests to staff

  • Following up with prospective students

  • Assisting administrators

  • Managing repetitive workflows

  • Performing cross-module tasks

Normal institutional automation is fully supported under this Fair Usage Policy.

However, AI Agents intentionally configured to create excessive, repetitive, or unnecessary AI requests—or to perform activities unrelated to legitimate institutional operations—may be reviewed under this policy.

Why Doesn't Classe365 Publish Fixed AI Limits?

AI workloads vary significantly.

A simple email may require only a small amount of AI processing, while analysing a lengthy assessment or executing a multi-step AI Agent workflow may require substantially more computing resources.

For this reason, fixed request or token limits often do not reflect real-world usage.

Instead, Classe365 evaluates AI usage holistically to ensure fairness while allowing institutions to take full advantage of AI capabilities.

Typical AI Resource Usage

AI Capability

Typical Resource Usage

Writing assistance (emails, announcements, messages)

🟢 Low

Grammar and writing improvements

🟢 Low

Course content generation

🟢 Low–Medium

Lesson planning

🟡 Medium

Quiz and assessment generation

🟡 Medium

AI-assisted grading and feedback

🟡 Medium

Student learning assistance

🟡 Medium

Admissions and CRM assistance

🟡 Medium

Plagiarism checking

🟡 Medium

AI content detection

🟡 Medium

Long document summarisation

🟠 High

Complex document analysis

🟠 High

AI Agent Automation (simple workflows)

🟡 Medium

AI Agent Automation (multi-step workflows)

🔴 High

Note: This table illustrates the relative computing resources typically required by different AI capabilities. It is provided for guidance only and does not represent usage limits or quotas.

How We Assess Fair Usage

Rather than applying rigid request or token limits, Classe365 considers the overall pattern of AI usage.

Factors we may consider include:

  • Whether usage reflects normal educational or administrative activities.

  • The overall volume and frequency of AI requests.

  • Whether requests are generated by users or automated systems.

  • Whether AI Agent workflows are appropriately designed for legitimate institutional purposes.

  • The impact of usage on shared platform resources.

  • Whether usage aligns with the intended use of the Classe365 platform.

This flexible approach allows us to continue improving our AI capabilities without requiring customers to monitor technical quotas.

What Happens if We Detect Unusually High Usage?

If AI usage is significantly higher than normal institutional patterns, we generally follow these steps.

1. Review

We review the activity to determine whether the usage represents legitimate institutional activity or unusually high automated demand.

2. Contact

If necessary, our Customer Success or Support team will contact your institution to better understand your requirements.

3. Recommend the Best Solution

Where sustained high-volume AI usage is identified, we may recommend:

  • Additional AI capacity

  • AI Usage Add-ons

  • A higher subscription plan

  • Enterprise AI options

  • A customised AI allocation

Our objective is to help your institution continue using AI effectively while maintaining a reliable experience for all customers.

Will AI Stop Working?

In almost every situation, no.

If unusually high usage is detected, we aim to work collaboratively with your institution before applying any restrictions.

Temporary limits may only be introduced where excessive usage, abuse, or automation significantly affects the stability or performance of the platform.

Best Practices

To get the most value from AI:

  • Use AI to support genuine educational and administrative activities.

  • Review AI-generated content before publishing or sharing it.

  • Design AI Agent workflows that solve real institutional challenges.

  • Avoid unnecessary repeated requests.

  • Contact our team if you anticipate unusually large AI projects or enterprise-scale automation.

Frequently Asked Questions

Is AI unlimited?

AI is included with eligible Classe365 subscriptions under this Fair Usage Policy.

Most institutions will never approach the level of usage that requires review.

Are AI Agents included?

Yes.

AI Agent Automation is covered under this policy, provided it is used for legitimate institutional workflows.

Can we purchase additional AI capacity?

Yes.

Institutions with sustained high AI usage can discuss additional AI capacity or Enterprise AI options with our team.

How will we know if our AI usage is unusually high?

If we identify sustained usage that is significantly above normal institutional patterns, we will generally contact your institution before taking any action.

Does every AI feature consume the same amount of AI resources?

No.

Different AI capabilities require different amounts of computing resources depending on the complexity of the task.

Will normal teaching and administration ever reach the Fair Usage threshold?

For almost every institution, the answer is no.

Our Fair Usage Policy is designed to support everyday educational activities—not restrict them.

Can this policy change?

Yes.

As AI technology evolves and new capabilities become available, we may update this policy to reflect improvements to our platform and ensure the best experience for all customers.

Our Commitment

At Classe365, our goal is to make AI accessible to every institution without requiring customers to manage complex quotas, tokens, or technical limits.

Our Fair Usage Policy is designed to balance innovation with reliability, ensuring that educators, administrators, and students can confidently use AI across teaching, learning, admissions, communication, and workflow automation.

As your institution grows and your AI needs evolve, we'll work with you to provide solutions that scale alongside your requirements.

Need Help?

If you have questions about AI features, AI Agent Automation, Enterprise AI, or your institution's AI usage, our Support and Customer Success teams are here to help.

Simply contact us through the Classe365 Support Centre or reach out to your Customer Success Manager.

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